Privacy

Privacy policy

Article 1 – General

Izis Women, Rue Neuve 9, 6280 Gerpinnes, Belgium, VAT BE 0879.665.383 (hereinafter “the Company”), complies with the Belgian law of 30 July 2018 implementing the GDPR and with the anti-spam provisions of Book XII of the Belgian Code of Economic Law on the law of the electronic economy.

Article 2 – Personal data

The personal data you provide to us are:

Category 1: without registration, your IP address;

Category 2: when you place an order, your last name, first name, e-mail address, telephone number and the personal data you give when you send us a message through our contact section.

Article 3 – Purposes

The Company uses your personal data only for the following general purposes:

i. Category 1: maintaining and improving the website, and including your personal data in anonymous statistics in which the identity of a specific person or company cannot be determined, for the legitimate purpose of continuously improving the website's services;

ii. Category 2: sending newsletters and targeted information after receiving your explicit permission;

iii. Category 3: replying to your messages sent through our contact section. The Company may also use your data for direct marketing, by sending you information about our services, products and events. You can withdraw your permission at any time, without giving a reason and free of charge, by clicking the link provided for this purpose at the bottom of every e-mail.

The Company may be legally required to disclose your personal data. If so, the Company will inform you in advance, unless the law prohibits it.

Article 4 – Retention period

How long we use your personal data depends on the purpose of use and on the contractual relationship between you and the Company. Your data are kept for as long as you have an account on our website, and afterwards in case of questions or complaints about our services, without prejudice to any longer retention period we must observe under the law.

Article 5 – Your rights

Right of access and information

You have the right to access your personal data free of charge at any time, and to be informed about how we use them.

Right to rectification, erasure and restriction of use

You are free to decide not to provide your personal data to the Company. You also have the right to ask us to correct or delete your personal data. You acknowledge that if you refuse to provide your personal data or ask us to delete them, some services of the website will no longer be available to you. You may also ask us to restrict the use of your personal data.

Right to object

You have the right to object to the use of your personal data on serious and legitimate grounds. In addition, you always have the right to object, without giving a reason, to the use of your personal data for direct marketing.

Right to data portability

You have the right to ask us to provide the personal data concerning you in a structured, commonly used and readable format, and/or to ask us to transfer your data to another data controller.

Right to withdraw consent

You have the right to withdraw your consent to the use of your data.

Exercising your rights

You can exercise your rights by contacting us by e-mail at iziswomen@gmail.com, or by post at our company address: Rue Neuve 9, 6280 Gerpinnes, Belgium. So that we can confirm that your request is genuine, please send us a copy of your identity card.

Right to lodge a complaint

You have the right to lodge a complaint with the Belgian Data Protection Authority, by e-mail at contact@apd-gba.be or by post: Data Protection Authority, Rue de la Presse 35, 1000 Brussels.

Article 6 – Security and confidentiality

By visiting our website, you agree to comply with the security rules at all times. This includes not sharing your account details, such as your username and password. You are therefore solely responsible for the use of the website, your computer, your IP address and your login details, and for keeping them confidential.

In any event, the Company cannot be held liable for any direct or indirect damage resulting from the incorrect or improper use of personal data by a third party.

Article 7 – Access by third parties

In order to use your personal data, we may give our employees and appointed persons access to your data.

We guarantee a similar level of protection by imposing contractual obligations that are enforceable against these employees and appointed persons, as required by the GDPR.

Article 8 – Cookies

Our website uses cookies and similar technologies (browser local storage). On your first visit, a banner lets you accept them, refuse them or choose by category. You can change your choice at any time using the “Cookie preferences” link at the bottom of every page.

Necessary cookies (always active): they make the website work (shopping basket, signing in to your account, secure payment) and remember your cookie choice (cookie “cc_cookie”, kept for 6 months).

Analytics cookies (only with your consent): we use Google Analytics (Google Ireland Limited) to measure visits to the website and the use of the online shop (pages viewed, products viewed, items added to the basket, orders). The “_ga” and “_ga_…” cookies are kept for up to 2 years and the data in Google Analytics for 14 months. Without your consent, Google Analytics sets no cookies and only receives anonymous signals, without any identifier. We never send your name, e-mail address or telephone number to Google Analytics.

Marketing cookies (only with your consent): we use the Meta pixel (Meta Platforms Ireland Limited, Facebook and Instagram) to measure the effectiveness of our advertising and to show you relevant ads. The “_fbp” cookie is kept for 3 months. Without your consent, no data is sent to Meta.

Article 9 – Service providers

To run the online shop, we use the following service providers, who process your data only on our behalf and according to our instructions: SoftTouch (management software and hosting of the online shop), MultiSafepay (online payments; your bank details are never stored on our website), bpost (delivery of orders), Google (Google Analytics) and Meta (Meta pixel), the last two only if you have accepted the cookies concerned. Google and Meta may transfer data to the United States; these transfers are covered by the EU–US Data Privacy Framework and the European Commission's standard contractual clauses.

Google Customer Reviews: after an online order, if you have accepted marketing cookies, Google (Google Customer Reviews) may offer you, in a window on the confirmation page, to receive a satisfaction survey about your order by e-mail. Your e-mail address, order number and estimated delivery date are passed to Google to display this offer; Google only sends you the survey if you accept it. You can decline with no consequence for your order.